PERSONALIZED WELCOME AT PARIS-CHARLES DE GAULLE
Would you like to be guided during your visit to Paris-Charles de Gaulle airport? Our team is at your disposal to help you prepare your trip.
Traveling on a flight operated by Air France, KLM or Delta? We can offer you a personalized welcome to facilitate your trip at the airport. You will be personally greeted by one of our agents and guided throughout your journey. Take advantage of a customized welcome, a smooth passage through security checks and, if needed, assistance in your own language.* * If an agent speaking the requested language is available.
A simplified journey
On departure, arrival or during a connecting flight, an Air France staff member will accompany you throughout your journey at the airport. He or she will guide you, provide travel tips, and help you drop off your baggage and pass through the security checkpoints as quickly and smoothly as possible.
Assistance in several languages
All our agents are able to welcome you in French and in English. Upon request and at no extra cost, we can also provide you with assistance in the following languages: standard Arabic, Cantonese, Korean, Spanish, Hindi, Japanese, Mandarin, Portuguese or Brazilian Portuguese.* * If an agent speaking the requested language is available.
Whether departing, arriving or taking a connecting flight, choose the Meet & Greet service that suits you best!
- On departure: An Air France staff member will greet you at the meeting point designated when booking your flight. He or she will assist you at the baggage drop-off area and guide you to your boarding gate. You will be guided through the security checkpoints. He or she is there to accompany you through the airport at your own pace, every step of the way.
- For connecting flights: An Air France staff member greet will you at the aircraft door. If you have a limited amount of time between your flights, he or she will show you the fastest way through the airport. If you prefer to enjoy our airport lounges (subject to eligibility) and duty-free shopping areas, he or she can also accompany you directly to your boarding hall.
- Upon arrival: An Air France staff member will greet you at the aircraft door and accompany you to the airport exit. You will be guided through the security checkpoints and baggage delivery area.
The price of this service is €200 per person, per service* (on departure, in correspondence or on arrival). The price per additional person is €20 per service.
Contact us by telephone
To prepare for your journey through the airport, please contact our agents at +33 (0)1 72 95 00 77*, Monday through Saturday, 08:00 to 20:00 (Paris local time). Book your personalized welcome up to 2 hours before the departure of your flight.
Assistance for passengers with reduced mobility and other disabilities