Special conditions


Fares quoted include taxes and bookign fees except where taxes are collected locally at airport check-in. Please note that all quotes remain subject to changes and are only guaranteed once the booking has been confirmed. Unrestricted fares in First (l'Espace Première) and Business class (l'Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an AF office and any refund by the issuing office. Unrestricted Economy class (Alizé, Tempo Challenge, Tempo): Changes of travel dates and refunds are permitted against a fee. The revalidation of the ticket must be done at an AF office and any refund by the issuing office. Restricted fares offer our lowest rates in First, Business and Economy class and are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable. Important: These conditions may vary according to destination and period of travel. For further details on the conditions of the fare you're booking, please call Air France bookings: +48 22 5123949 (Monday to Friday from 8:00 am to 6.00 pm and Saturday to Sunday from 9:00 am to 5:30 pm). If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

Online bookings

You can make a booking and pay for your tickets online, provided you have a creditcard (American Express, Diners Club, EuroCard/MasterCard, Visa). As credit card holder paying for the booking you must be at least 18 years old and can make a booking for yourself and/or others (maximum 5 others). We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted in a readable format. If your browser is SSL equipped, your transaction will be secured automatically. Due to increased credit card fraud problems, Air France does not accept third party payments (the credit card holder not being the passenger or part of the group traveling together). Exception: We allow payments for family members with the same surname. Please make sure the family member you book for brings the personal identifier you specified during booking to check in at the airport or to Customs and Immigration if required (this applies to e-tickets only). If you don't have a credit card, if you don't want your ticket delivered by mail, or if you wish to pick up your ticket in a country other than the country of departure, you will need to contact Air France to make your booking and arrange for payment and ticketing: Air France Poland Call Center: +48 22 5123949 (Monday to Friday from 8:00 am to 6.00 pm and Saturday to Sunday from 9:00 am to 5:30 pm). The system allows you to cancel your booking during your session online. If you wish to cancel or modify a booking after signing off, please call Air France bookings to find out if it's possible for the ticket you've booked (subject to fare restrictions). Please note that your ticket(s) are issued when the payment is settled (straigh away in case of credit/debit cards, with delay in case of bank transfer). You can book flights for a total of nine passengers, adults and children, per booking. Each adult may be accompanied by an infant traveling on his or her knees.

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: - for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business; - for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business and La Première (or the equivalent in the local currency) .

Ticket delivery

Electronic tickest will be sent by e-mail given during the booking process. If you do not receive the ticket straight away in case of credic/debit card payment or within 48 hours after the payment has been (in case of cash at bank or bank transfer) please contact our Call Center: +48 22 5123949 (Monday to Friday from 8:00 am to 6.00 pm and Saturday to Sunday from 9:00 am to 5:30 pm).

Types of flights

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has a commercial agreement. Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner´s flight number. Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France´s own network.

Privacy Policy

Your personal data compiled during the booking process (surname, first name, e-mail and otherd data) will be used for the sole purpose of placing and carrying out your order online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible. Air France shall: - Actively protect unauthorised access to personal data stored in its computers; - Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations; - Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.

Visas, passports, vaccinations and health

Please be advised that it is your responsibility to determine and obtain documentation required to enter the country of transfer or destination. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.

Intellectual Property Rights

This Website is owned by Air France and operated by Air France and/or its suppliers. The intellectual property rights, including the copyrights, in the material contained in this Web ite and any Air France trade marks and brands included in that material belongs to Air France and/or its licensors and/or its suppliers. No material, information, software, products or services obtained from this Website may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold or distributed in any way, without the prior written permission of Air France, except that User may download one copy of the material on a single computer for User's own personal non-commercial use only, provided User keeps intact all accompanying copyright and other proprietary notices.


The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).